2010-04-30 06:43:53.999 UTC Info w3wp.5 ThreadEntry TimerCallback.PerformTimerCallback 2010-04-30 06:43:53.999 UTC Warning w3wp.5 DBConnection.OnReceivingInfoMessage The join order has been enforced because a local join hint is used. 2010-04-30 06:52:45.916 UTC Warning w3wp.7 SoapUtilities.CreateException ThrowException: actor = http.
Here’s a good WSUS tip from Joe Tindale, one of the top Senior Support Escalation Engineer in our WSUS support group. If you’re seeing 0x80244015 and 0x8024400D errors and are using a load balancer with your WSUS servers then this may be your issue:
Issue: WSUS clients may fail during synchronization and log the following errors:
2008-09-11 07:13:19:956 892 c0c PT WARNING: Cached cookie has expired or new PID is available
2008-09-11 07:13:19:956 892 c0c PT Initializing simple targeting cookie, clientId = 1a7399bc-3887-44d3-a1bb-09df5f4c93b6, target group = <servers>, DNS name = <ServerFQDN>
2008-09-11 07:13:19:956 892 c0c PT Server URL = /SimpleAuthWebService/SimpleAuth.asmx'>/SimpleAuthWebService/SimpleAuth.asmx”>/SimpleAuthWebService/SimpleAuth.asmx”>http://<serverName>/SimpleAuthWebService/SimpleAuth.asmx
2008-09-11 07:13:20:222 892 c0c PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2008-09-11 07:13:20:222 892 c0c PT WARNING: SOAP Fault: 0x00012c
2008-09-11 07:13:20:222 892 c0c PT WARNING: faultstring:Fault occurred
2008-09-11 07:13:20:222 892 c0c PT WARNING: ErrorCode:InvalidCookie(1)
2008-09-11 07:13:20:222 892 c0c PT WARNING: Message:(null)
2008-09-11 07:13:20:222 892 c0c PT WARNING: Method:”http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie”
2008-09-11 07:13:20:222 892 c0c PT WARNING: ID:aea005ee-5554-40f4-a545-9504248ec0ba
2008-09-11 07:13:20:222 892 c0c PT WARNING: PTError: 0x80244015
2008-09-11 07:13:20:222 892 c0c PT WARNING: GetCookie_WithRecovery failed : 0x80244015
2008-09-11 07:13:20:222 892 c0c PT WARNING: RefreshCookie failed: 0x80244015
2008-09-11 07:13:20:222 892 c0c PT WARNING: RefreshPTState failed: 0x80244015
2008-09-11 07:13:20:800 892 c0c PT WARNING: Cached cookie has expired or new PID is available
2008-09-11 07:13:20:800 892 c0c PT Initializing simple targeting cookie, clientId = 1a7399bc-3887-44d3-a1bb-09df5f4c93b6, target group = <servers>, DNS name = <ServerFQDN>
2008-09-11 07:13:20:800 892 c0c PT Server URL = /SimpleAuthWebService/SimpleAuth.asmx'>/SimpleAuthWebService/SimpleAuth.asmx”>/SimpleAuthWebService/SimpleAuth.asmx”>http://<serverName>/SimpleAuthWebService/SimpleAuth.asmx
2008-09-11 07:13:20:815 892 c0c PT WARNING: RefreshCache failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200
2008-09-11 07:13:20:815 892 c0c PT WARNING: SOAP Fault: 0x000190
2008-09-11 07:13:20:815 892 c0c PT WARNING: faultstring:Fault occurred
2008-09-11 07:13:20:815 892 c0c PT WARNING: ErrorCode:InternalServerError(5)
2008-09-11 07:13:20:815 892 c0c PT WARNING: Message:(null)
2008-09-11 07:13:20:815 892 c0c PT WARNING: Method:”http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/RefreshCache”
2008-09-11 07:13:20:815 892 c0c PT WARNING: ID:e501ca1b-2ff1-43b2-84aa-016015cf9dc9
2008-09-11 07:13:20:815 892 c0c PT WARNING: PTError: 0x8024400e
2008-09-11 07:13:20:815 892 c0c PT WARNING: RefreshCache_WithRecovery failed: 0x8024400e
2008-09-11 07:13:20:815 892 c0c PT WARNING: SyncCache: Emergency cleanup of the ServerUpdateInfo due to failure in RefreshCache
2008-09-11 07:13:23:175 892 c0c PT WARNING: PTError: 0x8024400e
2008-09-11 07:13:23:175 892 c0c Report WARNING: Reporter failed to upload events with hr = 8024400e.
2008-09-11 07:13:19:956 892 c0c PT Initializing simple targeting cookie, clientId = 1a7399bc-3887-44d3-a1bb-09df5f4c93b6, target group = <servers>, DNS name = <ServerFQDN>
2008-09-11 07:13:19:956 892 c0c PT Server URL = /SimpleAuthWebService/SimpleAuth.asmx'>/SimpleAuthWebService/SimpleAuth.asmx”>/SimpleAuthWebService/SimpleAuth.asmx”>http://<serverName>/SimpleAuthWebService/SimpleAuth.asmx
2008-09-11 07:13:20:222 892 c0c PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2008-09-11 07:13:20:222 892 c0c PT WARNING: SOAP Fault: 0x00012c
2008-09-11 07:13:20:222 892 c0c PT WARNING: faultstring:Fault occurred
2008-09-11 07:13:20:222 892 c0c PT WARNING: ErrorCode:InvalidCookie(1)
2008-09-11 07:13:20:222 892 c0c PT WARNING: Message:(null)
2008-09-11 07:13:20:222 892 c0c PT WARNING: Method:”http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie”
2008-09-11 07:13:20:222 892 c0c PT WARNING: ID:aea005ee-5554-40f4-a545-9504248ec0ba
2008-09-11 07:13:20:222 892 c0c PT WARNING: PTError: 0x80244015
2008-09-11 07:13:20:222 892 c0c PT WARNING: GetCookie_WithRecovery failed : 0x80244015
2008-09-11 07:13:20:222 892 c0c PT WARNING: RefreshCookie failed: 0x80244015
2008-09-11 07:13:20:222 892 c0c PT WARNING: RefreshPTState failed: 0x80244015
2008-09-11 07:13:20:800 892 c0c PT WARNING: Cached cookie has expired or new PID is available
2008-09-11 07:13:20:800 892 c0c PT Initializing simple targeting cookie, clientId = 1a7399bc-3887-44d3-a1bb-09df5f4c93b6, target group = <servers>, DNS name = <ServerFQDN>
2008-09-11 07:13:20:800 892 c0c PT Server URL = /SimpleAuthWebService/SimpleAuth.asmx'>/SimpleAuthWebService/SimpleAuth.asmx”>/SimpleAuthWebService/SimpleAuth.asmx”>http://<serverName>/SimpleAuthWebService/SimpleAuth.asmx
2008-09-11 07:13:20:815 892 c0c PT WARNING: RefreshCache failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200
2008-09-11 07:13:20:815 892 c0c PT WARNING: SOAP Fault: 0x000190
2008-09-11 07:13:20:815 892 c0c PT WARNING: faultstring:Fault occurred
2008-09-11 07:13:20:815 892 c0c PT WARNING: ErrorCode:InternalServerError(5)
2008-09-11 07:13:20:815 892 c0c PT WARNING: Message:(null)
2008-09-11 07:13:20:815 892 c0c PT WARNING: Method:”http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/RefreshCache”
2008-09-11 07:13:20:815 892 c0c PT WARNING: ID:e501ca1b-2ff1-43b2-84aa-016015cf9dc9
2008-09-11 07:13:20:815 892 c0c PT WARNING: PTError: 0x8024400e
2008-09-11 07:13:20:815 892 c0c PT WARNING: RefreshCache_WithRecovery failed: 0x8024400e
2008-09-11 07:13:20:815 892 c0c PT WARNING: SyncCache: Emergency cleanup of the ServerUpdateInfo due to failure in RefreshCache
2008-09-11 07:13:23:175 892 c0c PT WARNING: PTError: 0x8024400e
2008-09-11 07:13:23:175 892 c0c Report WARNING: Reporter failed to upload events with hr = 8024400e.
![Softwaredistribution.log Softwaredistribution.log](/uploads/1/2/6/3/126340580/193844642.jpg)
Cause: This can occur if you group two or more WSUS servers together using a load balancer and each of the servers has a local Windows Internal Database. In this scenario, each time a client connects to WSUS it’s possible to hit a different server and get in a state where the client needs to renew the cookie and refresh cache.
Resolution: Our deployment guide states if your going to cluster WSUS you need to have a shared SQL backend to avoid this issue:
It may have been possible to work around this issue with some sort of client affinity on the load balancer but still our supported scenario contains a shared SQL backend.
Thanks Joe!
J.C. Hornbeck | Manageability Knowledge Engineer